Promised Land Homestead

Murray McMurray Hatchery

Ever since we started buying mail-order chickens, we have used Murray McMurray Hatchery.  We picked them because they had a good selection and were very well known.  We deviated from them once, because we found some meat chickens that were a little cheaper.  That was a mistake.  We had 25% die from disease or leg problems.  We went with McMurrays the next time and only 2 died from disease and none from leg problems.  McMurray even reimbursed us for the two that died soon after arrival.

Well, they've impressed me again.  We ordered a batch of 15 white turkeys from them that we were going to distribute among friends and raise some ourselves.  They all looked fine, but within the first 2 days 2 of them had died.  Since it was late on a Friday before we noticed, we didn't have time to call McMurrays for a refund.  Over the weekend, three more died.  I forgot to call them Monday, so Tuesday I finally get around to it.  I was convinced I wouldn't get a refund.  Not only did I not call within 48 hours of delivery like they ask, but not all of them died within 48 hours.  The lady on the phone was more than courteous and after inquiring about what happened, gave me a full refund on all 5 chicks.  She said they must have gotten chilled during shipping and should be o.k. now.  The other ten are doing fine now.  She said it's a common misconception that you have to call within 48 hours.  That's just what they like.  She said they wanted to make sure we were happy so we would buy from them again.  We are, and we will.

Not only do they have superior stock, but great customer service too.  That's something you don't see as much these days.

Untitled Comment

4:04 PM, Friday, May 23, 2008 .. Posted by Schatzi

Just checking in and thought I would say Hi....Have a great weekend.

Connie

Murray McMurray

8:15 PM, Friday, May 30, 2008 .. Posted by SueEllenk

We love Murray McMurray.
I still get their catalog, even though we don't have any chickens right now.
However, when we move next year, I plan to order a whole bunch of chicks from them.
I'm very partial to Buff Orpingtons.